ABOUT US

Cosplayclass Ltd was founded in 2013 by five young anime lovers in Hongkong; Now we have a DIY office with 3 designers, 39 tailors and over 800 different cosplay costumes listed on our online store Cosplayclass.com.

We are focusing on supplying the high quality cosplay& professtional serivice for our customers.”do best for our customers” is our goal for ever.

Welcome to send us email: cosplayclass@gmail.com,if you have any suggestions or questions.

CUSTOMER SERVICE

Please check the descriptions and pictures to gain a thorough understanding of the items,price & shipping terms before placing an order. If you are uncertain about any products, please contact us at cosplayclass@gmail.com.

Our office hours are 9:00 AM – 6:00 PM, Monday to Friday, Beijing Time, except major holidays. We will reply customer email within one working day.

SIZE

You can choose a standard size or give us your custom measurements.Please review the information provided in Measurement Guide before choosing your size.

IMPORT TAX

Most of the countries do not charge import duty on low volume personal imports according our past experience. Please note that we are not responsible for any import tax.

DELIVERY

Orders take 2-3 weeks for delivery from tailoring to your place. Actual delivery time also depends on the shipping method you choose.

PAYMENT

We accept payment by PayPal, Western Union or bank transfer,Money gram.

SHIPPING

You can choose EMS or DHL/FedEx/TNT/UPS to delivery your orders. Delivery time and charges depend on shipping method, product weight and shipping destinations. If you want an estimation of shipping fees for different shipping options, please put the item(s) you want to purchase in shopping cart and click “Get a Quote”. Once your order is dispatched, we will email you a shipping notice specifying how to track your order.

ORDER CANCELLATION

All costumes ordered from us can be cancelled within 24 hours free of charge, no questions asked. However, because your costume is a one-off tailor made for you, orders is cancelled after 24 hours are subject to a handling fee equaling 50% of the item price. Please make sure of the size and any other specifications before submitting your order. Orders cannot be cancelled after three working days. Thanks for your understanding.

Sewing room

Format room

Cloth room

Garment room