If your delivery address is in Europe.In view of the latest European import regulations, if packages are requested clearance customs & pay import tax by destination customs, destination customs will contact with consignee,we will also inform consignee in the first time. If the consignee ignores the local customs and our notification, refuse clearance customs,caused the packages are returned or destroyed by destination customs.we will consider that the consignee has given up Ownership of this order. We will not make any refund compensation.